Refund policy

0130-Day Refund Window

Refund requests must be sent within 30 days of the date your order was delivered.

To request a refund, email us at support@proairsupply.shop and include:

• Your order number
• The reason for your refund request
• Photos or any other details we ask for

Our team will review your request and let you know whether your order qualifies.

02Return Conditions

Many of the products we carry are hazardous, pressurized, regulated or safety-sensitive. Please do not ship any item back unless ProAir Supply Co. has given you written approval first.

If we approve a physical return, we'll send you step-by-step instructions, including any shipping requirements that apply.

03Items That Cannot Be Returned

For safety, regulatory and handling reasons, the following items generally can't be physically returned:

• Refrigerants
• Gases
• Hazardous materials
• Flammable products
• Pressurized products
• Opened or used products
• Installed, transferred or used products
• Sale or clearance items
• Gift cards
• Products that can't be legally or safely resold

Even if an item can't be sent back, you may still qualify for a refund within the 30-day window if your situation meets this policy.

04Authorization Required Before Any Return

Always contact us before sending anything back. If we agree that a return is appropriate, we'll give you authorization and return instructions.

Please include:

• Your order number
• The reason for the return
• Photos of the item and its packaging, where relevant
• Any other details our support team asks for

Returns sent without authorization may be refused or may need extra processing.

05Damaged, Defective or Incorrect Items

Please check your order as soon as it arrives. If anything is damaged or defective, or you received the wrong product, contact us right away at support@proairsupply.shop or call (707) 224-2853.

What we'll need from you

• Your order number
• A short description of the problem
• Clear photos of the product
• Clear photos of the packaging and shipping label

How we may resolve it

Depending on the situation, ProAir Supply Co. may offer:

If an item was damaged in transit or we shipped the wrong product, we'll look into it and decide on the right solution.

06Refunds

Processing time

Your bank or card issuer may need extra time before the refund shows on your account. Exact timing depends on your financial institution.

Refund amount

The amount of an approved refund depends on the details of your claim.

Original shipping fees are generally non-refundable. The exception is when the refund results from our mistake, such as sending the wrong item or a defective product.

Partial refunds

We may offer a partial refund when, for example:

• The product has been partly used
• The product or its packaging was damaged after delivery
• Some items or accessories are missing
• The situation doesn't qualify for a full refund but still calls for an adjustment

ProAir Supply Co. decides partial refund amounts at its discretion, based on the details of the order.

07Exchanges

Direct exchanges aren't part of our standard process. If you receive a damaged, defective or incorrect product, please contact us. Depending on stock and the circumstances, we may send a replacement or issue a refund.

08Hazardous & Pressurized Products

Many products sold by ProAir Supply Co. are classified as hazardous, regulated, flammable or pressurized. For safety and legal compliance:

09Order Cancellations

If you need to cancel an order, contact us as soon as possible. Orders that have already shipped or been delivered may not be eligible for cancellation. Once an order has been delivered, any request is handled under our 30-day refund policy.

10Store Credit

In some cases, we may offer store credit instead of a monetary refund. Store credit is issued only when both you and ProAir Supply Co. agree to it. It can't be exchanged for cash unless the law requires it.

11Customer Responsibility

Please make sure your shipping information is accurate and complete when you place your order. If your order is delivered to the address you gave us and a problem comes from incorrect or incomplete shipping details, a refund may not be available.

12Contact Us